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Using Pondral

Managing brands and prompts

Switch brands, add or remove brands, and manage the questions you track.

The brand picker

The brand picker in the top bar sets which brand every dashboard page shows. Pick a brand and Overview, Engines, Gaps, Monitoring, and the rest all scope to it, so you're never looking at a blend of all your brands at once. Your choice is remembered between visits.

Adding and removing brands

Add a brand from the Brands page with '+ Add brand', which opens the brand setup flow. To remove one, use the remove control on its card. This takes it off your dashboard and stops future audits, but keeps its history. If you remove one by accident, an Undo appears for a few seconds. After that, contact support to restore it.

Managing prompts

On the Prompts page you can add questions (from scratch or the library) and remove ones you no longer want to track. Removing a prompt keeps its past results but stops it from being included in future audits. Aim for a focused set that covers how buyers actually ask you actually act on rather than a huge list you never read.

Your plan's prompt limit

Each brand tracks a set number of active prompts that depends on your plan: 10 on Free and SMB, 50 on Growth, and 100 on Agency. The Prompts page shows a live counter per brand ("N of your plan's limit prompts used") so you always know where you stand; it turns amber when you're one or two slots from the limit.

At the limit, adding another prompt is disabled until you archive one — removing a prompt keeps its history and immediately frees the slot. The limit keeps every audit focused on the questions you actually act on, and keeps the AI cost behind each brand's weekly audit predictable.

Still stuck? Email hello@pondral.com.