Terms of service.

1. The agreement

Pondral is operated by Pondral, LLC, a Florida limited liability company. “Pondral”, “we” and “us” in these terms mean Pondral, LLC.

By creating a workspace, you agree to these terms. If you're using Pondral on behalf of a company, you confirm you have the authority to bind that company.

2. Your account

Keep your credentials safe. You're responsible for activity on your workspace. We'll help you recover if something goes wrong, but we can't undo destructive actions.

3. Acceptable use

Don't use Pondral to harass, deceive, or scrape on behalf of a third party who hasn't authorized it. Don't reverse-engineer the methodology to game scores at scale.

4. Pricing & billing

Billed monthly or annually. 14-day free trial on paid tiers. Cancel anytime. Refunds within 30 days for annual plans, prorated.

5. Liability

We provide the service as-is, with the standard limitations of liability typical for SaaS. Our total liability is capped at the greater of the fees you paid in the 12 months before the claim or US$100. We aren't responsible for downstream business decisions.

Except as stated below, neither party is liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the service or these terms, even if advised of the possibility of such damages.

This cap and the damages exclusion above do not apply to gross negligence, willful misconduct, fraud, or any liability that cannot be limited under applicable law, including statutory consumer-protection and data-breach liabilities.

6. Auto-renewal & cancellation

Paid subscriptions renew automatically at the end of each billing period (monthly or annual) until you cancel. You can cancel anytime from billing settings; cancellation takes effect at the end of the current period.

7. Disputes (arbitration & class-action waiver)

Before starting arbitration, you and Pondral agree to try to resolve the dispute informally for 30 days after written notice to legal@pondral.com. If that doesn't work, disputes are resolved by binding individual arbitration administered by JAMS, seated in Miami-Dade County, Florida, under Florida law. You and Pondral each waive the right to a jury trial and to bring or join a class action.

Carve-outs. Either party may still bring a claim in small-claims court, or seek injunctive or other equitable relief for infringement or misuse of intellectual property, in court. Pondral pays the arbitration filing and forum fees for consumer claims.

30-day opt-out. You may opt out of this arbitration agreement by emailing legal@pondral.com within 30 days of first accepting these terms; opting out does not affect any other part of these terms. These are material terms. Please read them before you rely on the summary above.

8. Data processing (business customers)

If you use Pondral on behalf of an organization whose processing of personal data is subject to the GDPR, UK GDPR, or the California Consumer Privacy Act (CCPA/CPRA), our Data Processing Agreement is incorporated into and forms part of these terms, and takes effect when you accept these terms or first use the platform, whichever is earlier. On the subject of personal-data processing, the Data Processing Agreement controls; on all other subjects, these terms control. A countersigned copy is available on request at legal@pondral.com.

See also: /privacy and /dpa for the full Data Processing Agreement.