Terms of Service

1. Acceptance of Terms

By creating an account or using Pondral ("the Service"), you agree to these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

2. Description of Service

Pondral is an AI visibility monitoring platform that analyzes how AI engines (ChatGPT, Claude, Perplexity, Gemini, etc.) cite your brand versus competitors. The Service includes analysis tools, dashboards, content briefs, alerts, and integrations.

3. Accounts and Billing

You are responsible for maintaining the security of your account credentials. Paid subscriptions are billed monthly or annually through Stripe. You may cancel at any time; cancellation takes effect at the end of your current billing period. Refunds are handled on a case-by-case basis.

Usage limits (prompts per month) are determined by your subscription tier. Exceeding your limit will require upgrading your plan.

4. Acceptable Use

You agree not to: (a) use the Service to harm, harass, or defame others; (b) reverse-engineer the Service; (c) bypass rate limits or usage quotas; (d) use automated tools to scrape or extract data from the Service beyond the provided API; (e) share API keys or account credentials with unauthorized parties.

5. Intellectual Property

You retain ownership of all data you submit to the Service (brand names, competitor info, etc.). We retain ownership of the Service, its design, and any aggregated insights derived from anonymized usage data. AI-generated content briefs are licensed to you for your use.

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. You agree that we may process your data as described therein.

7. Limitation of Liability

The Service is provided "as is" without warranty of any kind. AI visibility scores and recommendations are informational and should not be the sole basis for business decisions. We are not liable for indirect, incidental, or consequential damages arising from your use of the Service.

8. Termination

We may suspend or terminate your account if you violate these terms. You may delete your account at any time through account settings, which will trigger deletion of your personal data in accordance with our Privacy Policy.

9. Changes to Terms

We may update these terms from time to time. We will notify you of material changes via email or in-app notification at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance.

10. Contact

For questions about these terms, contact us at legal@pondral.com.